Email is generally the best way to reach us, but you can also call during our business hours of 8:30am-5:30pm Pacific Time, M-F. For urgent technical support issues, support staff is generally available outside of business hours (though this is not guaranteed) and would be reached by calling the main phone number, below.

General inquiries

info@md-hq.com

Technical support

support@md-hq.com

Prospective customers

sales@md-hq.com

Phone

(888) 315-2642

Providers/Admins – Need Help?

Start with our online help section to see if you can find the answer to your question. Or, contact us at support@md-hq.com.

Patients – Need Help with the Patient Portal?

Start with the online help section Patient Portal – Help for Patients to see if you can find what you need. Or, contact us at support@md-hq.com, being sure to include your name, the name of the healthcare provider/practice whose Portal you need help with, and a brief description of your problem.