We are looking for someone bright, enthusiastic, and personable to help with new client onboarding, training, and support.
ABOUT THE JOB
We are hiring for an entry-level account manager. The primary responsibility will be working with clients who are starting to use our software to guide them through our “next steps” checklist, track outstanding to do items and requests, answer questions, and provide help materials and information.
The role also involves:
- Working on the back end to help setup and configure our software.
- Building fillable forms using HTML and CSS.
- Providing basic troubleshooting and customer support via phone, email, and our ticketing system. We all pitch in on support and everyone has certain days/ times when they are responsible for providing direct customer support.
- Eventually, holding screen sharing training calls with onboarding clients.
The position requires excellent interpersonal and communication skills, a high degree of comfort/aptitude with technology, and the ability to quickly gain proficiency on a complicated system. Those with prior work experience in a healthcare setting (especially primary care) are highly encouraged to apply. The ideal candidate may also have customer service experience and/or experience (or interest) in basic coding (HTML/CSS).
Changing from one EHR system to another can be a very stressful time for clinics. So it is also important to be able to remain calm in the face of clients’ anxiety or frustration, and not take their frustration personally.
LOCATION, COMPENSATION, & BENEFITS
We are currently 100% working from home, gradually transitioning to a partial work from home model at our new office at the Glass Lab (SE MLK and SE Mill). Post-COVID, this will be a primarily in-office position.
Compensation for this position is $36,000-$45,000, depending on experience. We also offer flexible PTO, medical and dental healthcare coverage, and 401k, as well as standing desks, and regular staff happy hours (when we’re not 100% work from home).
Please send your resume and cover letter to firstname.lastname@example.org.
ABOUT US & OUR PRODUCT
Cerbo is cloud-based, HIPAA-compliant electronic health records software (including Patient Portal and practice management tools like scheduling and cash-based billing). We work with healthcare practices of various sizes and specialties, particularly functional/ alternative medicine clinics, and practices using cash-based or subscription billing instead of (or in addition to) insurance billing. These are both fast-growing segments of the healthcare world, which is why we’re always looking for more good people to join our team, especially:
- Full stack developers (Cerbo is built on a LAMP stack)
- Tech-smart implementation and customer support whizzes
As a company, we are committed to having an inclusive workplace, and our office culture is open and collaborative.