Submitting a support ticket is the best way to reach us. But you can also call during our business hours of 8:30am-5:30pm Pacific Time, M-F.

For urgent technical support issues (where you are unable to access the EHR, for example), support staff is generally available outside of business hours, though this is not guaranteed, and would be reached by calling the main phone number, below.

Technical support

Use the Help bubble below to send us a ticket. You can also email us at support@cer.bo. Tips:

  • Include as much specific detail as possible for troubleshooting purposes, including the affected patient ID, and what clinic you are with.
  • Omit all other patient-identifying information.

Prospective customers

Please email us at sales@cer.bo. You can also request a 30 minute sales Q&A or a 60 minute demo with our team.

Phone

(541) 391-4600

Clinic Staff – Need Help?

Start with our online help section to see if you can find the answer to your question. Or, contact us using Tech Support button at the bottom right of this page.

Patients – Need Help with the Patient Portal?

You can reach out to the clinic whose patient portal you are trying to access, or start with the online help section Patient Portal – Help for Patients. If additional help is needed, use the technical support link at the bottom of the patient portal login page.