Founded in Orlando, FL in 2012, the Florida Center for Hormones and Wellness is the premier practice for bio-identical hormone replacement therapy. They offer full concierge service combining expert-tailored treatment options with an incredibly high-quality patient experience. The entire staff is trained in bio-identical hormones by the foremost leading experts in the field and are fully equipped to ensure the patient experience, treatment plan, and therapy are second-to-none.
Four years ago, the team was growing rapidly, with more than 2000 patients receiving care at the practice. They had an existing EHR solution, but it was difficult to use and did not have an attractive or easy to navigate interface. In addition, it did not offer a patient portal. Customer service was overseas and it was difficult to get questions answered in a timely manner.
“We were using only 20% of the functionality of our EHR because it was so difficult to use,” explains Jody Layne, Chief Operating Officer, Florida Center for Hormones and Wellness. “We were looking for a company who would innovate with us. After attending the WorldLink conference we were introduced to Cerbo. They had an awesome demo and after evaluating a few other providers we selected them.”
Cerbo stood out due to a number of reasons. The patient portal was nicely designed and easy to use. The Chart Parts functionality was also very helpful. The overall interface was very well organized and the layout was efficient with everything at your fingertips. Finally, the billing module was easy to manage. During the implementation phase, the team relied on online videos so they could do a lot on their own.
“The overall implementation experience was very positive,” says Patrick Dermody, General Manager, Florida Center for Hormones and Wellness. “The support team is excellent and Cerbo took care of ensuring the data was clean and that there were no mistakes.”
Prior to implementing Cerbo, patient communication was very manual. The self service nature of the patient portal provides patients autonomy and reduces their call volume significantly. Their patients took to Cerbo very quickly.
“Cerbo is very intuitive. The ease of use and ability to quickly train new staff was remarkable,” confirms Dermody. “The ability to configure the platform with tools unique to our workflow is a game changer compared to our previous EHR. The patient survey alone saves us an hour and a half each day that we previously spent calculating survey results. You can make it your own, design your workflow, and set it up the way you want it. It makes your life 10x easier.
I recommend Cerbo to other practices all the time,” says Layne. “Cerbo is a software solution geared toward wellness and cash pay practices. You won’t have the headaches rolling onto a new EHR. Once you implement it and start using Cerbo, you will be able to clean up the admin side of your business.”
To learn more about the Florida Center for Hormones and Wellness visit their website.
