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Announcement

Password Security & Using Unique Passwords

By | Announcement, How it Works

We all know how important it is to avoid reusing the same password across different sites. Easier said than done! Fortunately, Chrome has improved password protections that can identify passwords that have been compromised. Read on to learn more, as well as our best tips for using strong, unique passwords that you’ll actually remember!

Chrome’s New Data Breach Warning

If you use Chrome, you may have recently seen this warning: A data breach on a site or app exposed your password.

Sounds alarming! And for good reason. It means your password was compromised in a data breach on some external site or application. That is, someone has gained access to your password, which they could use to login to any website where that password is used. Any compromised passwords should be changed as soon as possible.

How are passwords compromised? There are, unfortunately, many different ways that your password can be exposed – hacking, phishing, insecure networks, and malware, just to name a few. Google has been collecting data from publicly-known hacking events, and uses this to generate a warning when you type in a compromised password. Read more about how this works in this post on the Google Security Blog.

This warning does NOT indicate any breach of Cerbo’s systems.

But if you see it for the EHR or Patient Portal, it does mean that same password, as used on some other site, was compromised and should be changed immediately.

Practical Tips

It is very important that you use a strong and unique password for the EHR and Patient Portal. But, by nature, that can make it hard to remember. And you do not want to physically write down your passwords, unless you’re also locking that info away. So what should you do?

  1. Use a secure password keeper program. One that we like and most often use at Cerbo is LastPass, but there are many others available. When choosing, make sure it is well-rated for security, of course, and that it works in your preferred web browser. That way, you can install your password keeper program on any device to be able to access your passwords. You can use your selected program to generate strong passwords, as well as remember and autofill your passwords.
  2. Set an extra-strong password for your password keeper program. But make sure it’s also something you’ll remember! One trick is to pick the line from a favorite book or poem, and use the first letter of each word to construct your password – substituting numbers and special characters for some of the letters. So, for example, “‘Hope’ is the thing with feathers That perches in the soul.” Might become H’1ttwfTp1t5. It becomes easier to memorize when you can remind yourself with the original quote.
  3. Make sure to log out of your password keeper program when leaving a computer unattended, or when finished using a shared device.
  4. Use 2-factor authentication for logging into the EHR. You can set this up by hovering over your initials in the top menu, and selecting “Two-Factor Authentication.”

Many security experts no longer recommend changing passwords regularly. That is because users who change their passwords frequently may end up taking shortcuts that make passwords weaker and more hackable. And it makes keeping track of your passwords harder. Instead, you should always use strong and unique passwords, and change them only if they have been compromised.

EHR Resources/ Info for COVID-19

By | Announcement, How it Works

We’re all adjusting day-by-day to the unique challenges created by the COVID-19 pandemic. Above all, we hope that you’re staying healthy and able to find calm in this stressful time! Read on for tools/ information that we hope will be useful for your clinic during this crisis.

Telemedicine

We’ve expedited the roll out of our new native telemedicine module to help clinics go virtual. It’s completely web-based, so there is nothing to download for you or the patient. And it’s fully integrated into appointment scheduling and reminders in Cerbo. More information: 

Email us to turn this on for you!

Mass Communication with Patients

You may want to send out mass emails and/ or post notices about changes or important news during the outbreak. While you cannot send a mass email directly from Cerbo, you can use an integrated Active Campaign account. Or export a list of emails to use in the mass emailing program of your choice.

To send a mass email (other than via the Active Campaign integration), you would first generate your list of patient emails. Then you can upload or copy/ paste that list into your preferred mass emailing program. Do not send mass emails from your regular email account! This can cause your account to be flagged as a spam account. Plus, you run the risk of disclosing patient email addresses to one another.

You can also easily post a notice on the Patient Portal. You can set it to show on all pages, or just specific pages. And you can update this notice at any time.

COVID-19 Lab Testing

The new COVID-19 tests for Quest, LabCorp, and BioReference are available in your orderable labs database! If you already have an electronic integration with the lab, you can add the order and transmit it via the applicable ordering interface. Or you can use the built in printable/ faxable/ saveable lab requisition form.

To help find the correct order code, you may want to search by using “Corona” or “Covid” with the lab name, for example: “Covid Quest.”

Cerbo Support

Like many, we have transitioned to work-from-home. And, inevitably, staff schedules are impacted by the crisis – mainly due to kids out of school and home office logistics. We are committed to keeping our staff and our community safe. So we are extending unlimited sick time through the crisis for staff members who are ill or taking care of sick family members.

We are also committed to continuing to provide you with the support that you need in your day-to-day. While we remain available by email and phone, please use email where possible. This helps us to triage and respond most efficiently when so many of us are working remotely.

We know that you may be taking a slower period in the clinic to revisit EHR settings. Please be aware that during this particularly hectic time, “wish list” or general configuration requests to us at Cerbo may be delayed. And, as always, please make sure any requests are complete and finalized before reaching out to us.

If you are on Facebook, consider joining the Cerbo User’s Facebook Group. This is a forum for users to share ideas, workflows, and information. Many of you are wrestling with similar questions about how to adapt and adjust in the face of this crisis, and the user group can be a helpful resource.

Finally, while we are anticipating a slow down in our own business as a result of this crisis, we are well-positioned to weather the storm. We do not anticipate any danger to our operations or disruption to our services.

We’re thinking of all of you during this crisis and are wishing you well. If you need help from us, let us know! We’re all in this together.

Introducing Cerbo

By | Announcement

Meet Cerbo by MD HQ Same great EHR, same incredible support, now with a NEW name. We’re excited to announce a new name for the EHR that you already know and love: Cerbo (“Sir-bo”). We wanted a name that is more inclusive for ALL of our diverse users, while still keeping the connection to the MD HQ name.

Why Cerbo?

Cerbo means “brain” in Esperanto

The EHR is the practice’s nerve center – its processing, storage, and organizational hub. We also like that Esperanto itself is a language created to facilitate connection and communication between people.